UPwords Inc

Developing People. Growing Business.

616-464-4100 | info@upwordsinc.com

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You are here: Home / Our Philosophy

Our Philosophy

philosophy

Our goal and development philosophy is to take a macro view of the organization, person, or team, and create unique and customized experiences based on the individual’s or team’s needs, the desired behavioral outcome goals, and the client’s own starting point, to help them grow. Then, drawing from our extensive “tool box”, our knowledge of the client, and our own background and intuition, we take complex leadership concepts, blindspots, and issues, and break them down into more basic, relatable, and usable pieces – taking them down to their raw components. We help clients take their enlightened perspectives, their aha’s and shifts-in-thinking, based on the basic raw elements, and piece them back together resulting in a higher developed sense of “leadership self” – the Macro Leader.

UPwords Inc. development fundamentals:

  • There is no reason to reinvent the wheel. Leaders are overlooking/forgetting/underutilizing/downplaying important basic leadership concepts and best practices while looking for the next cool concept that will fix everything. Going back to basics, internalizing these concepts anew, and integrating them into daily practice (the difficult part) have proven to be a recipe for success.
  • Interactions should be uniquely designed and customized for each individual, based on their commitment, capacity, and capability, creating a space for self-awareness, reflection, and growth.
  • Great leadership development begins with the “self”. Only after you have this strong foundation in place can you truly be effective in the remaining tiers/parts of your leadership.
  • Interactions should be tied to the business, with a behavioral measurement in place to determine the positive business results that impact bottom-line results.
  • Each client has a unique development path based on their starting point, potential, and individual goals. At a high level, there is an overarching and universal goal for clients to be more confident, more aligned with their core self, and happier. Clients instinctively know they bring different aspects of themselves to each environment. Their paradigm of “who I should be” dictates who they reveal to the world and even their perception of themselves and their capability. Often, there is a disconnect between who the world sees and “who I am” at the core. The bigger the (unrealized) gap, the more unhappiness, disengagement, and loss of productivity, in life and in the workplace. We recommend you bring your “whole self”. This alignment ultimately translates to stronger connectedness to the organization, increased engagement and productivity, and more impactful contributions to the organization. An employee disconnected from their core is a client disconnected from business-effectiveness.
  • Interactions should be designed to help participants have awareness regarding the impact their actions, attitude, and leadership have on the organization culturally and financially.
  • A leadership model can act as a lens through which clients view themselves and gain self-awareness – seeing themselves from a new and objective perspective, and growing in the ability to self-coach and self-manage. Our toolbox contains many models, assessments, analogies, and stories.
  • Understanding people, their blind spots, and having the courage to be real, are foundations of development work. We have earned a reputation for integrity, for “doing the right thing” and “telling it like it is” while delivering high-quality service to our clients while focusing on positively impacting their bottom-line.
  • We are responsible for providing an environment where learning, aha’s, and deep connections to leadership concepts can happen. The client is responsible for their own learning by participating, engaging, and making time to process.

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Leadership Macro-Mindset Principles

What We Do

We break it down so you get it. Period. There’s a difference between understanding it and “getting it”. Ever try explaining what it’s like to be married to a friend who isn’t? Or having kids to a friend who doesn’t? Maybe the love for a pet to a non-pet-owner? They understand but they don’t get it, and you can’t … READ MORE

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Testimonials

Stephan W. Waltman

“I’d like to take this opportunity to thank you for the service that you have provided Stiles Machinery for the last 15 years. Your contributions…have been immeasurable…Personally, I feel privileged to have had access to your advice and counsel. We… Read more “Stephan W. Waltman”

Stephan W. Waltman
Vice President of Sales & Marketing, Stiles Machinery, Inc.
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Spectrum Health Physician

“I have to admit I was a little skeptical when I first learned that we were to have this type of team meeting [Open 360 Feedback Process], but it definitely exceeded my expectations…You did a fabulous job with us and… Read more “Spectrum Health Physician”

Physician
Spectrum Health
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Melvin Gottschalk, Jr.

“Pat Riley said ‘Great effort springs naturally from great attitude.’ Heidi Frye’s executive coaching enlightened me to the truth behind these words…I would not be where I am today without Heidi and highly recommend her leadership coaching to anyone focused on… Read more “Melvin Gottschalk, Jr.”

Melvin Gottschalk, Jr.
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Juli B.

“Working with Heidi was one of the most rewarding experiences in my career.  I am a better leader, co-worker and person…She has been one of the most influential people in my life.  I would recommend her expertise to anyone inspired to invest in advancing their career… Read more “Juli B.”

Juli B.
C.F.O.
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Suzette Jaskie

“What a great asset Heidi has been to our team…Heidi in essence became part of our team and was able to assist key leaders in advancing their leadership approach and in turn – able to produce better results for the… Read more “Suzette Jaskie”

Suzette Jaskie
President and CEO of MedAxiom Consulting (Former CEO at West Michigan Heart)
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Julie L. Novak

“I started working with Heidi about 18 months into my tenure as CEO, and …I soon realized it was essential to my growth as a leader. In the early days, she put a variety of concepts and tools in my… Read more “Julie L. Novak”

Julie L. Novak
Chief Executive Officer, Michigan State Medical Society
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J.C.

“In one sentence:  Heidi made me a better leader, employee, spouse and friend…Heidi is an outstanding coach that helped me achieve more than I thought I could, in a short period of time.”

J.C.
Director of Marketing, Meijer
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Linda M. Peasley, Ph.D. & Sally A. Camper

“The Department of Human Genetics would like to thank you for presenting the ‘Dealing with Conflicts’ workshop last weekend at our annual retreat…Our graduate students certainly appreciated the various exercises and, most of all, the role playing…The interactions with faculty,… Read more “Linda M. Peasley, Ph.D. & Sally A. Camper”

Linda M. Peasley, Ph.D. & Sally A. Camper
Department Administrator Prof. and Chair,The University of Michigan Medical School, Department of Human Genetics
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David Purpura

“I wanted to share this and tell you how much you have helped me in my career in so many ways.  Your knowledge of the industry and mentoring is among the best and I hope that we remain professional contacts!!!!!! … Read more “David Purpura”

David Purpura
Director of U.S. Business Development
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Matt Schad

“…Nucraft has worked with Heidi to create internal peer groups to improve our internal communications and teamwork skills…Heidi facilitates these groups and the feedback has been uniformly positive from the participants…Heidi and UPwords Inc. have become a trusted Nucraft advisor.”

Matt Schad
CEO, Nucraft Furniture
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Larry Gibbons

“I have worked with many executive search firms across the USA and Canada. Upwords Inc. has proven to be among the best, coming through where others have failed to meet our needs…Heidi Frye has demonstrated her ability to understand our… Read more “Larry Gibbons”

Larry Gibbons
VP HR, Kinectrics Inc.
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Lori Stokes

“I have reached out to Heidi during the many phases of my management career for leadership coaching.  Her advice and wisdom has helped me identify ways to grow professionally as a individual and leader.  She is  honest, professional, and highly… Read more “Lori Stokes”

Lori Stokes
Materials Manager
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UPWORDS INC.

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4519 Cascade Road
Building 1 - Suite 4
Grand Rapids, Michigan 49546
info@upwordsinc.com
616.464.4100
616.464.0105 FAX

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